Last mile delivery has become one of the most important concepts on the frequently changing and emerging eCommerce stage. “Traditional” supply chain management is being turned on its head by consumer demands for more options, and increased expectations around the last mile experience.
Understanding last mile delivery and its role in effect on customer satisfaction is critical to every business today, from global enterprise to smaller e-commerce sellers. Companies that are looking further down the road, are already identifying and implementing last mile logistics solutions
eCommerce has become an increasingly larger percent of retail sales, causing eCommerce fulfillment in general, and last mile delivery in particular, to become a mission-critical arena for brands and the logistics providers who deliver for them.
The COVID 19 pandemic threw eCommerce ages forward with almost no advanced notice. eCommerce growth expected to take the next 5-10 years occurred within 6-12 months, bringing with it a major hurdle for online sellers: the eCommerce fulfillment process.